Student at computer MSVU

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Start of a new Term

As you begin a new term at the Mount, it is important to be ready for your online courses and prepared for this unique educational experience. The Teaching and Learning Centre and Online Learning (TLCOL) department ensures the successful delivery of online courses.  Below you will find useful information to assist you at all stages of your online journey.

How Online Classes Work
Watch a short video about how online classes work.  Online courses are offered using a variety of course delivery modes. For full descriptions of all delivery modes visit Course Delivery Modes.

Important Dates
It is the responsibility of all students to familiarize themselves with the University’s academic regulations and policies, including add/drop dates.  To review the academic calendar and important dates, go to MSVU - Academic Calendars

Mount Online Learning Platform
Moodle is the Mount's Learning Management System used in the delivery of both on-campus and online courses. 

Blackboard Collaborate is our virtual classroom software for online classes.  To practice using Blackboard Collaborate before your class begins, and to test your audio/video settings on your computer, click here.  Please visit Take Online Courses to learn all about Moodle and Blackboard Collaborate, the Mount’s virtual classroom platform. 


IT Services and User Support for Moodle and Blackboard Collaborate

IT Services in EMF (Help Desk) is your one-stop for technical support for all campus technologies, including Moodle and Blackboard Collaborate.  Contact the Help Desk for assistance with:

  • Office 365 - Accessing Office 365, SharePoint, OneDrive, Skype for Business and more
  • myMount - Passwords, email, wireless, internet, printing and more
  • Network & Communications - Telephone system, network and wireless internet support, campus computers, data storage and more
  • Web Systems - Colleague, Informer, WebAdvisor, OneWeb and more
  • Moodle and Collaborate - logging into Moodle, accessing your Moodle course sites, joining a Blackboard Collaborate session and other Moodle and Collaborate questions
Examinations 

All examinations are administered by the Registrar’s Office.  Note, students located more than 100 km from campus, are required to arrange an approved proctor for midterm and final examinations within the first two weeks of term.  Review the Exam Information webpage to learn more, or, email msvu.ca

myMount Student Portal 

Use myMount to view your financial account activity/statement, access Moodle course sites, read Mount news and events, access Office 365 and more.  

Course Textbooks and Materials 

All course materials for online courses can be purchased from the Mount’s Online Bookstore or on-campus. The campus bookstore is located in the Rosaria Student Centre.

An online course  requires you to be actively engaged, which mean you will need:

  • Internet connection. We highly recommend high-speed internet, particularly for courses with a synchronous meeting requirement.
  • Regular access to a computer or mobile device. Courses are designed for computers, and not all features will be optimized for use with a tablet or mobile device.
  • Headset with microphone. Many classes with synchronous meetings require a headset for active participation in the course.

 An online course requires you to be actively engaged, which means you will need:

  • Internet connection. We highly recommend high speed internet, particularly for courses with a synchronous meeting requirement.
  • Regular access to a computer or mobile device. Courses are designed for computers, and not all features will be optimized for use with a tablet or mobile device.
  • Access to web browsers including Chrome, Firefox, and Explorer. Different educational technologies may be optimized for specific browsers.
  • Headset with microphone. Many classes with synchronous meetings require a headset for active participation in the course.
  • Mount email address. All Mount classes require that students correspond with their instructor using their Mount email address.

Please contact your instructor if you have specific questions about the technology (computer, audio, video, software, etc) you will use to your in course.

Browser Issues

  • Please make sure your browser is up-to-date. 
  • If updates don't fix it, try opening the content in another browser. Some content is optimized for a particular browser.

Moodle  

Blackboard Collaborate Ultra

Troubleshooting Tips

  • Always use Google Chrome as your browser when using Collaborate Ultra.
  • Check your internet connection (Ethernet/hardwire is preferred over Wifi).
  • Ensure your speakers/headset are plugged in properly and not turned off.
  • Close all tabs on Chrome, “Leave” the Collaborate session, close Chrome down, then try to rejoin.
  • Try restarting your computer.
  • Note: If your tablet/PC/Mac is not working properly, try downloading the Blackboard Collaborate app on your Apple or Android device.
  • If you cannot join an online class, please contact msvu.ca.
  • To join your session now, click the "Door icon" below to access the "Course Room" then click the "Join Course Room" link.
  • Please note that this session may be recorded.

Helpful Videos

Nearpod

Office 365

If you require further assistance navigating the Mount Online Learning Platform please reach out to our online team Hanaa Aboushahla and Jennifer Rizwan.

Urgent requests are those that concern your ability to teach or participate in a class that same evening (after 8:00pm) or weekend. Only urgent requests will be responded to immediately, and others will be responded to the next business day.

Please email msvu.ca and explain if you are not able to teach or participate in a class, and your request will be responded to accordingly.