MSVU’s Suite of Educational Technologies

Moodle is the Mount’s Learning Management System that allows faculty to create and manage course content, host online discussions, administer quizzes and meet in real time with students. Moodle provides a place where students can access course content, submit assignments, complete activities, and communicate with their peers and their instructor.

Blackboard Collaborate​​​​​​​ is our online classroom software. It provides a virtual space where faculty and students can meet in real-time, work in groups, chat, and learn together.

Office 365 is a collection of apps used in course delivery such as OneNote, Teams, Stream, and Yammer.

Current students and faculty can view Moodle course sites and join online synchronous classes in Collaborate by logging into Moodle.

Moodle Login

More about Moodle

Moodle Upgrade

Moodle was successfully upgraded to version 3.9 on May 10, 2021.

Moodle 3.9 for Faculty (Intranet)

Scheduled Moodle Maintenance Periods

Scheduled Maintenance Periods and Upgrade Activities

Online Learning and IT&S are committed to ensuring that the educational technologies used by faculty and students at the university are properly maintained and upgraded on a regular basis. It is important to continually perform security updates, important server maintenance tasks, technology updates and enhancements.

Upcoming Moodle Maintenance Period – Tuesday, December 21, 2021

As part of the annual Moodle maintenance period schedule which occurs in between academic terms, Moodle maintenance is scheduled for Tuesday, December 21, 2021. MOODLE WILL NOT be available to faculty and students during this time. Faculty will not be able to submit final grades for the fall term in Moodle on December 21. Alternatively, final grades can still be submitted using WebAdvisor. If you need help with WebAdvisor to submit final grades, please contact Sherman Keefe in the Registrar’s Office. If students require content in Moodle course sites to complete coursework during the downtime, please ask them to download it in advance. Faculty, if you are preparing your winter term Moodle course site(s), please schedule your work around December 21.

IT&S and Online Learning appreciates your support and patience during this important Moodle maintenance period. If you have other questions or concerns, please contact Kelly Cantelo, Operations Manager for Online Learning.

Scheduled Moodle Maintenance Periods are Scheduled as Follows:

  • Based on the academic calendar term dates, maintenance and security tasks in Moodle will be performed in between each academic term (between fall and winter; between winter and summer one; between summer two and fall).
  • Maintenance periods are chosen based on the last day of classes, exam schedules, and grades needing to be submitted to the Registrar’s Office.
  • During these maintenance periods, Moodle will be unavailable to faculty and students.
  • Normally, the maintenance period is between 1-2 days depending on the level of work being completed.
  • The dates are communicated as soon as possible and in several ways – email, Moodle Dashboard, Moodle login screens, and the Campus Bulletin.
  • If you are teaching a course outside of the regular academic calendar dates and you require the use of Moodle and Collaborate during this time, please email to discuss possible alternatives.
  • If you have a course starting prior to the first day of a new term as outlined in the academic calendar, please note the following:
    • If you require the use of Collaborate, please email and the Collaborate course session link will be shared with you so you can share it with your students in advance.
    • You will still be able to use Collaborate as you normally would – record, share PowerPoints, use the whiteboard and use break-out rooms. A support person can also attend your online class during (upon request only to to ensure everyone joins successfully and that the correct roles are in place.

Blackboard Collaborate

MSVU has been utilizing Blackboard Collaborate as its virtual classroom tool for over 10 years. Blackboard Collaborate is designed for education, with pedagogically rich features which enables instructors to create engaging, personalized, and pedagogically innovative learning experiences. It is made for education and is designed specifically to meet the needs of instructors and learners.

Blackboard Collaborate provides exceptional support and service to MSVU, and its wealth of resources, community hubs, and opportunities to engage in product enhancement and training events is second to none.

The Online Learning team actively participates in community forums and initiatives, is subscribed to all relevant news releases (product updates, issue tracking, solutions, etc) and attends webinars regularly to ensure the best support is provided to Mount instructors and students.

Collaborate for Faculty (Intranet)

Check out the new Accessing Collaborate (3:24) video in Office 365 Stream and take a test drive by joining the Practice Collaborate Session.

Mount Online Learning Platform Informed Consent Statement

The Mount’s Online Learning Platform includes Moodle, Blackboard Collaborate, Office 365 and more. By using this website, you are confirming that you have read, understood and accepted the following terms and conditions.


Materials on the Mount Online Learning Platform are subject to the Copyright Act, Canadian laws, policies, regulations and international agreements. This includes identifying the source of information and prohibiting the reproduction of materials without written permission.

Data Storage

The Mount abides by all provincial privacy laws including the Freedom of Information and Protection of Privacy Act (FOIPOP) and the Personal Information International Disclosure Act (PIIPDA).


Authorized Mount staff have access to your course site to provide technical support and to assist in the administration and smooth functioning of the Mount Online Learning Platform. All information gathered in Moodle will be kept confidential.

Your class sessions and other learning activities may be recorded by your instructor for use within your online course site. Your instructor will provide advanced warning before beginning the recording and will inform you of any additional use of these recordings. Recordings will not be distributed outside of the Mount Online Learning platform.

Terms of Use for Students

  • You will not submit material completed in a course to fulfil the requirements of another course without the written permission of both instructors. To do so would constitute cheating as stated in the Academic Calendar.
  • You will not record any class activities including discussion or lecture without securing the permission of the course instructor.
  • You will not upload course material to any external websites or share with others, unless permitted to do so by the instructor. If you require further clarification about using materials from this course in other contexts, please contact the instructor.
  • Only students registered in this Mount Online course site are permitted to view, download, upload, comment or otherwise participate in this course site.
  • You will not provide anyone not registered in this course with access to the Mount Online course site established for the course.
  • You will not divulge or share your Mount password with anyone.

By entering this website, you agree to:
1. Abide by the Mount’s Regulations Governing Computer Use
2. Maintain Academic Integrity
3. All of the terms and conditions above.

Support Services, Hours of Operation and Contact Details

Support Services

Online Learning offers a variety of support services to assist faculty and students. Faculty are invited to participate in the Educational Technology Weekly Workshop Series. Faculty and students can join the daily Collaborate Drop-in Sessions from 1:00-2:00pm to ask quick questions about the educational technologies. Emailing to ask questions about how to use the educational technologies ensures a prompt reply. You can also request a 1:1 demo or training session using the Online Learning Bookings App to meet with a member of the Educational Technology Team to learn more about and practice using the educational technologies. Tech Navigators are another great resource to assist with accessing Moodle or Collaborate for your first time, or to find the optimal settings for your device (computer, tablet, headset, webcam) and to establish the best browser settings for a successful online class experience.

Hours of Support

  • For the first week of each new term, the Online Learning team will be available from 8:30am to 8:00pm
  • For the remainder of that term, we will be available from 8:30am to 4:30pm

How to Contact Us During the Above Hours of Operation

  1. Email:
  2. Phone:  902-483-8341
  3. Online: Daily Drop-In Collaborate Session | 1:00pm – 2:00pm
  4. Appointment: Book an Online Learning Educational Technology Demo/Training Session

Evening and Weekend Support

  • Evening and weekend support is provided for urgent requests only, after the first week of each term. Urgent requests are those that concern your ability to teach or participate in a class that same evening or weekend (connection, browser, audio or video issues).
  • Only urgent requests will be responded to immediately, and others will be responded to the next business day.
  • Please call 902-457-6601 and explain how you are not able to teach or participate in an online class and your request will be responded as soon as possible.
  • Faculty, if you are administering an assessment outside of normal business hours (Moodle quiz, assignment, discussion forum), please troubleshoot issues students may have with that Moodle activity first, then if you require support please email and it will be responded to the next business day.