Student with laptop

Support and resources for educational technologies

Online Learning Intranet Site

Faculty are invited to visit the Online Learning Intranet site to learn more about Moodle features and plugins, what is new with Blackboard Collaborate, recommended guidelines and best practices for preparing for the start of a new term, upcoming training sessions and workshops, request 1:1 support and much more.

Quick Start Guide to Educational Technologies

New! Online Learning has launched a new Moodle resource site for faculty – Quick Start Guide to Educational Technologies. This resource site is readily available to support your live teaching as it contains troubleshooting tips, how-to instructions and quick answers to the most commonly asked questions.

Support Services

Online Learning is available to support faculty and students in their use of Moodle and Collaborate from Monday to Friday during regular business hours – 8:30am to 4:30pm.

Please email online@msvu.ca  or call 902-483-8341 during these support hours. You can also use our new Office 365 Bookings app to schedule a 1:1 training and demo session with the Educational Technology team. Feel free to join our daily Drop-In Collaborate Session from 1:00pm – 2:00pm to ask quick questions and receive help troubleshooting simple issues.

Evening and Weekend Support for Urgent Requests Only

​​​​​​​After the first week of each new term, evening and weekend support is provided for urgent requests only. Urgent requests are those that concern your ability to teach or participate in a class that same evening or weekend (connection, browser, audio or video issues). Only urgent requests will be responded to immediately, and others will be responded to the next business day. Please call 902-457-6601 and explain how you are not able to teach or participate in an online class and your request will be responded as soon as possible.