Whether you’re brand new to using the educational technologies at the Mount, or you have taken courses in the past, we’re here to support you as you navigate this process. If you have any questions, please contact us at online@msvu.ca. Below you will find helpful information to prepare for your courses in the upcoming term.

Access Moodle and your Collaborate course rooms

Current students and faculty can view Moodle course sites and join online synchronous classes in Collaborate here – Mount Educational Technology Platform.

Online Learning and IT&S would like to share important information with you about the Mount’s educational technologies and support services available to assist you for face-to-face and online classes.

MSVU’s suite of educational technologies

Moodle is the Mount’s learning management system that allows faculty to create and manage course content, host online discussions, administer quizzes and meet in real time with students. Moodle provides a place where students can access course content, submit assignments, complete activities, and communicate with their peers and their instructor.

  • The Moodle URL address for courses is https://learn.msvu.ca/login/ and you can login with your same credentials as myMount. Please add this to your bookmarks.
  • You will see your Moodle course sites in the ‘In progress’ tab of the Course overview section of your Moodle Dashboard.
  • If you cannot see your Moodle course site(s) for the courses you are registered in, please contact your instructor as they are responsible for making their sites available to students.
  • Important announcements and information are shared with faculty and students on the Moodle Dashboard. Please read this helpful and timely information when you first log into Moodle. Students can also access other helpful resources from the Moodle Dashboard page in the ‘Resources’ block on the right-hand side.

Collaborate​​​​​​​ is our online classroom software. It provides a virtual space where faculty and students can meet in real time, work in groups, chat, and learn together.
Check out Accessing Collaborate video in Microsoft Stream to learn more about successfully joining your online classes. Take a test drive in Collaborate by joining this Practice Collaborate Session.
Important tip: It is important to practice using Collaborate and check your computer and browser settings before joining your first online class. If you require assistance with your browser settings or computer equipment (video and audio) before your first online class, a Tech Navigator can meet with you virtually (during regular business hours) – please email helpdesk@msvu.ca to request this support.

Support services for students

If you have any questions about Moodle or Collaborate, please email online@msvu.ca.

The IT&S Help Desk is also here to support you with the following types of support:

  • Login and password issues related to accessing Moodle. Please be reminded that students can now securely reset their account password and update their authentication details by using the Self-Service Password Reset Tool found at www.msvu.ca/password 
  • Home equipment issues relating to connectivity
  • Browser issues
  • Please visit Hours and Contact Information to request support

How Online Classes Work

Online courses are offered using a variety of course delivery modes. For full descriptions of all delivery modes visit Course Delivery Modes.

Moodle is the Mount’s Learning Management System used in the delivery for all courses. Blackboard Collaborate is our virtual classroom software for online classes.

An online course requires you to be actively engaged, which means you will benefit having the following:

  • Internet connection. We highly recommend high speed internet, particularly for courses with a synchronous meeting requirement.
  • Regular access to a computer or mobile device. Courses are designed for computers, and not all features will be optimized for use with a tablet or mobile device.
  • Access to web browsers. Chrome, Firefox and Edge. Different educational technologies may be optimized for specific browsers.
  • Headset with microphone. This is recommended but not required as it can provide a better audio experience for all in synchronous classes.
  • Mount email address. All Mount classes require that students correspond with their instructor using their Mount email address.
  • Please contact your instructor if you have specific questions about the technology (computer, audio, video, software, etc) you will need to actively participate in your courses.

What is required to get started in an online class?

  • A quiet work space
  • reliable network connection
  • PC/Mac/Tablet/Phone
  • Head-set, Webcam

Before your first online class

  • Students are encouraged to check their access to Moodle and to practice using Collaborate before classes begin each term.
  • Can you login into Moodle with your myMount username and password?
  • Does Collaborate open on your device in your chosen browser, and does the audio and video work? Test how your device and browser will work by using this Practice Collaborate Session. 

Important Dates

It is the responsibility of all students to familiarize themselves with the University’s academic regulations and policies, including add/drop dates. To review the academic calendar and important dates, go to MSVU – Academic Calendars.

myMount Student Portal

Use myMount to learn more about Moodle and Blackboard Collaborate, register for courses, view your financial account activity/statement, access Moodle course sites, read Mount news and events, access Microsoft 365 and more.

Academic Support

Academic support resources, such as Academic Advising, the Learning Strategist, and the Writing Centre are available through the Centre for Academic Advising and Student Success. For academic advising, you can book an in-person or virtual appointment on their booking site.


All examinations are administered by the Registrar’s Office. Review the Exam Information page to learn more, or email exams@msvu.ca

The Mount Bookstore

Students are able to order their textbooks, eBooks and MSVU apparel online at shop.msvu.ca for either shipping or instore pick-up. Digital Access Codes are delivered by email and shipping cost is $15.00 Canada wide (you may be contacted if shipping exceeds this amount). The Bookstore is open weekdays from 9:00am-5:00pm and closed on designated Holidays.  Check the bookstore’s social media pages for updates (Facebook Instagram), or contact our MSVU Bookstore Team at bookstore@msvu.ca

Ebooks and Online Articles

Online e-books and articles are available to all Mount students via the Library website as are virtual library support services (live chat & in-depth online Library research appointments). Access to the Library and its physical collections are via the EMF Communications Centre. See the Library’s guide to services and resources for an overview of what is currently operational on-campus.

Moodle is the Mount’s Learning Management System and provides a place where students can access course content, submit assignments, complete activities, and communicate with their peers and their instructor.  ​​​​Moodle is used to enhance both face-to-face and online courses.

Moodle will be upgraded to version 4.1 on May 1st, 2024. Please watch this Moodle 4.1 Introduction video to get familiar with the new interface.

Collaborate Ultra

Collaborate is a web conferencing platform designed for use in online teaching. At MSVU, we add Collaborate Course Rooms to all online Moodle course sites to create virtual classrooms where faculty can connect with their students synchronously online. Collaborate is not just for online courses. All faculty can add this tool to any of their course sites and use it as their virtual classroom, virtual office hours, or even as a social space for their students.

How to join a Collaborate course from your PC or Mac

  • Do you have a microphone and speakers connected or built into your device? Check that the speakers are working. (Try clicking on a YouTube video)
  • Using Google Chrome, open your Moodle course site
  • Click on the green puzzle piece
  • Click on the “Course Room” name below the black bar or click “Join Course Room” from the little menu on the right.
  • The teacher for the course will have a moderator role in the Collaborate Course Room (which includes full permissions) and students will have a “participant” role.
  • The Google Chrome browser bar will ask if you allow permissions to use audio and video. Click “allow”.
  • When you have joined, you will see a black page with a small menu in the top left and a purple tab on the bottom right. Click on the purple tab to see the chat (text) room, the attendee panel, the menu for sharing content and the settings. Click on settings to adjust your audio and video.

How to join a Collaborate course from your smart phone or tablet

  • From your tablet or phone, access the Blackboard app from the appropriate app store
  • Search for Blackboard
  • Install the Blackboard app on your mobile device
  • Ignore the prompt to put in your institution name.
  • Using Chrome or safari, login to your course site on Moodle
  • Click on the green puzzle piece that you had added to your course site.
  • Click on the “course room” or click the small circle to reveal the menu to join course room
  • The collaborate course room will use your phone or tablet’s built in microphone and speaker
  • Get Started with Collaborate for Moderators
  • Get Started with Collaborate Ultra for Participants

Collaborate Teleconference Feature

Online Learning launched a new feature in Collaborate Ultra called Collaborate Teleconference.

  • This feature will allow you to establish a dial-in audio connection to your MSVU online classes with your telephones when you are unable to maintain a consistent internet or audio connection through your home internet.
  • Please be advised that if you use this feature to join your online Collaborate session, you may incur long distance fees on your telephone bill. The number you will be dialing is a local Halifax number so depending on your long-distance calling plan, will determine if you will incur fees.

Support Chatbot Feature

Blackboard Collaborate is excited to introduce its new Chat Support feature. It has integrated a support chatbot within the Blackboard Collaborate session experience to provide faculty, students and staff a way to get immediate answers to the most common questions. This new feature is to allow you to troubleshoot common issues yourself first, and then contact online@msvu.ca after if you still need further assistance.

Here’s how it works:

  • Now, attendees can get support troubleshooting common issues while still in their session.
  • With the new access to support, attendees can troubleshoot first and contact online@msvu.ca for support after, if they still need to.
  • You can find the new Chat Support feature at the end of the My Settings panel.

Collaborate Resources for Students

Everyone is invited to check out the new Accessing Collaborate (3:24) video in Microsoft 365 Stream and take a test drive in Collaborate by joining this Practice Collaborate Session. The recommended browser for Collaborate is Google Chrome. It is important to practice using Collaborate and check your computer and browser settings before joining your first online class.

Join the Online Learning team in its daily Drop-in Collaborate Session (1-2pm) to ask quick questions about Moodle or Collaborate or test your Collaborate settings and equipment.

Troubleshooting tips

  • Always use Google Chrome as your browser when using Collaborate Ultra.
  • Check your internet connection (Ethernet/hardwire is preferred over Wifi).
  • Ensure your speakers/headset are plugged in properly and not turned off.
  • Close all tabs on Chrome, “Leave” the Collaborate session, close Chrome down, then try to rejoin.
    Try restarting your computer.
  • Note: If your tablet/PC/Mac is not working properly, try downloading the Blackboard Collaborate app on your Apple or Android device.
  • If you cannot join an online class, please contact online@msvu.ca.
  • To join your session now, click the “Door icon” below to access the “Course Room” then click the “Join Course Room” link.
  • Please note that this session may be recorded.

Helpful videos

Blackboard Collaborate Ultra Experience System Requirements
Blackboard Collaborate Ultra – Help for Participants
Troubleshooting steps for Chrome, Firefox and more
Get Started with Collaborate Ultra
Collaborate Ultra Student Orientation (log into myMount required for access to Stream)