The TLCOL supports the advancement of teaching and learning at the Mount in face-to-face and online contexts. We are an academic support unit that offers faculty teaching development and training. We work with faculty to build online resources that are accessible for our students. We also support student learning with online tools like Moodle, Blackboard Collaborate, Office365, and more.
Learn more about online courses being offered, support for online learners and other important information such as technical support and examinations.
The TLCOL supports the teaching development of all part- and full-time faculty. We can help you develop as a university teacher, plan your courses, complete an online development, and use the Mount’s online tools.
General Inquiries
Phone: (782) 640-4768
Email: tlc@msvu.ca
Moodle and Collaborate Support
Email: online@msvu.ca
Phone (8:30am – 4:30pm only): 902-483-8341
Evening and Weekend Support
Evening and weekend support is provided for urgent requests only. Urgent requests are those that concern your ability to teach or participate in a class that same evening or weekend, or if you are having issues with using a Moodle quiz. Only urgent requests will be responded to immediately, and others will be responded to the next business day. Please email online@msvu.ca (email only), mark it urgent, explain how you are not able to teach or participate in a class or need help with a Moodle quiz and your request will be responded as soon as possible.
Wondering who to contact for help with using Moodle or Collaborate? Do you want to schedule a consultation with a TLCOL team member? Do you have questions about online exams or registering for courses using myMount? Find answers to frequently asked questions about online learning.
New! Collaborate Support Chatbot Feature
Blackboard Collaborate has integrated a new support chatbot to allow users to get immediate answers to the most common issues experienced in live sessions. Faculty, students and staff are invited to learn more about this great new feature here – Mount Online Learning Platform. You can also email online@msvu.ca for an overview and demo.
To learn more about the support plan and resources available please visit the TLCOL Intranet Site. You will need to log in using your full email address.
COVID-19 Continuity of Education: Best Practices
Nominations for a Teaching Excellence Award
Interested in making a nomination for the Teaching Excellence Awards? Learn more here or for more information please email tlc@msvu.ca.
There is a new Student Software Support Assistant with the Teaching and Learning Centre and Online Learning. This peer-to-peer support service for students is available on a part-time basis each week to assist with using various software and apps (Office 365 apps, SPSS, Minitab, header styles, page numbering, table of contents, charts and graphs, track changes and more). Email software.questions@msvu.ca to request support and learn more here – Software Support for Students.
Faculty are invited to participate in on-going weekly teaching and learning events such as webinars every Wednesday, faculty discussions and online drop-in teaching and support consultations. Faculty can learn more on the TLCOL Intranet Site.