Welcome to Online Learning

For almost 40 years, MSVU has been offering distance education courses and programs while strengthening the level of flexibility and accessibility in its offerings. At MSVU, we’ve been embracing the digital world and harnessing its power to transform learning for decades and we are committed to continuing to provide access to quality education using educational technologies that incorporate online resources to enhance access for all students.

Online Learning provides academic support to faculty and students using the various educational technologies in the Mount Educational Technology Platform and for all online and in-class course delivery modes.

Mount Educational Technology Platform

A secure, reliable and modern educational technology learning platform is continually supported and maintained for all users. MSVU’s suite of educational technologies include: Moodle, the learning management system; Blackboard Collaborate Ultra, the virtual and synchronous online classroom space; and Office 365 apps such as Teams, OneNote, Stream, and Yammer.

Moodle and more

Students

Future and current MSVU students are invited to explore the courses and programs available through online delivery, course delivery modes, how to prepare for starting a new term, and the support services available to assist you.

Take Online Courses     Support for Students

Faculty

Online Learning is here to support all faculty in your use of the educational technologies, regardless of the mode of delivery. The beginning of each new term requires Online Learning to prioritize fully online and multi-access courses to ensure faculty and students are able to successfully launch their first online class.

Support for Faculty

Meet the Online Learning Team

Kelly Cantelo, Operations Manager, Online Learning

Kelly Cantelo, Operations Manager
Online Learning, Information Technology and Services Department
EMF 127 | 902-457-6183 | kelly.cantelo@msvu.ca

Hanaa Aboushahla

Hanaa Aboushahla, Educational Technology Specialist
Online Learning, Information Technology and Services Department
EMF 137 | hanaa.aboushahla@msvu.ca

Nury Riva

Nury Rivas, Educational Technology Specialist
Online Learning, Information Technology and Services Department
EMF 137 | nury.rivas@msvu.ca

Jojo Nkrumah

Jojo Nkrumah, Educational Technology Associate
Online Learning, Information Technology and Services Department
EMF 137 | ebenezer.nkrumah@msvu.ca

Support Services, Hours of Operation and How to Contact Us

Support Services

Online Learning offers a variety of support services to assist faculty and students. Faculty are invited to participate in the Educational Technology Weekly Workshop Series. Faculty and students can join the daily Collaborate Drop-in Sessions from 1:00-2:00pm to ask quick questions about the educational technologies. Emailing online@msvu.ca to ask questions about how to use the educational technologies ensures a prompt and effective reply. You can also request a 1:1 demo or training session using the Online Learning Bookings App to meet with a member of the Educational Technology Team to learn more about and practice using the educational technologies. Tech Navigators are a great resource to assist with accessing Moodle or Collaborate for your first time, to find the optimal settings for your device (computer, tablet, headset, webcam) and to establish the best browser settings for a successful online class experience.

Hours of Support

  • For the first week of each new term, the Online Learning team will be available from 8:30am to 8:00pm
  • For the remainder of that term, we will be available from 8:30am to 4:30pm

How to Contact Us During the Above Hours of Operation

  1. Email:  online@msvu.ca
  2. Online: Daily Drop-In Collaborate Session | 1:00pm – 2:00pm
  3. Appointment: Book an Online Learning Educational Technology Demo/Training Session

Evening and Weekend Support

  • Evening and weekend support is provided for urgent requests only, after the first week of each term.
  • Urgent requests are those that concern your ability to teach or participate in a class that same evening or weekend (connection, browser, audio or video issues).
  • Only urgent requests will be responded to immediately, and others will be responded to the next business day.
  • Please call 902-457-6601 and explain how you are not able to teach or participate in an online class and your request will be responded as soon as possible. 
  • Faculty, if you are administering an assessment outside of normal business hours (Moodle quiz, assignment, discussion forum), please troubleshoot issues students may have with that Moodle activity first, then if you require support please email online@msvu.ca and it will be responded to the next business day.