What is case management?

The National Case Management Network of Canada defines case management as “a collaborative, client-driven process for the provision of quality health and support services through the effective and efficient use of resources. Case Management support the clients’ achievement of safe, realistic, and reasonable goals within a complex health, social and fiscal environment.”

Case Management Fundamentals Overview

Who can register?

Registration is open to anyone who has an interest in understanding the case management process and or wants to become a case manager. It is an introductory program for individuals with little to no case management knowledge or experience. This microcredential focuses on case management in the health and social services while providing foundational information that may be of value in other case management contexts.

University students and graduates or community college students and graduates with career plans in human services will particularly find this microcredential of benefit. Individuals working in organizations who are currently doing case management and are new to their role will also find this microcredential beneficial.

Seasoned case managers are welcome to apply but are reminded this is an introductory and foundational microcredential in case management.

This educational offering has been approved for 42 continuing professional development credits by the Canadian Society of Respiratory Therapists. Mount Saint Vincent University maintains all responsibility for this offering and its content.

How long is the microcredential?

The microcredential consists of 8 topics. Each topic includes a 3-hour live session. Participants will need to invest an additional 2-3 hours per week to read, prepare for each topic, and complete assessments and assignments.

When and where is it offered?

The microcredential is delivered online on Wednesday evenings, October 2 to November 20, 2024, from 6-9pm AST. Registered participants will have access to the program website on September 30, 2024.

Is there a textbook required?

Yes. You will be required to read Fundamentals of case management practice: Skills for the human services (5th ed.) by Nancy Summers and published in 2016 by Cengage Learning.

Access to the eBook will be provided prior to the first class session.

How much does the microcredential cost?

Registration fees are currently under review for our next offering. Fees include the cost of the required e-textbook.

How do I register?

Registration is now closed for Case Management Fundamentals.

Are there jobs for case managers? If yes, where are they?

Case managers work in a variety of settings in a range of positions with titles such as care coordinator, family support coordinator, vocational rehabilitation coordinator, etc.  They work in hospitals, clinics, home care agencies, rehabilitation facilities, insurance companies, long term care facilities, non-profit and for-profit organizations. Case managers work in health care, social services, child welfare, the criminal justice system, and many other human services fields.

Will you guarantee me a job upon completion?

No. The microcredential will certainly add to your knowledge and skills and prospective employers will understand you possess the fundamental elements of the case management process. Employers set the qualifications required for their case management positions.

Frequently Asked Questions and Support for Current Microcredential Registrants

We have a number of Frequently Asked Questions and supports to help our current registrants have a successful start to your microcredential.

Meet the Program Developer and Instructor

Susan Stevens, BSW, MEd, RSW, CHE, EXTRA Fellow

Susan Stevens was most recently the Senior Director of Continuing Care with Nova Scotia Health. In this role she led a team of over 500 staff who provided access to continuing care services to more than 40,000 Nova Scotians each year. Susan has developed, and is delivering, this new microcredential course.

Susan has worked in continuing care in Nova Scotia since 1996, serving in a variety of roles, including as a Home Care Coordinator, a Senior Policy Analyst, and Director of Continuing Care Policy and Planning for the province.

She is a licensed social worker in Nova Scotia, an adult educator, a certified health executive, an adjunct professor, and a part-time faculty at Mount Saint Vincent University.