902 457 6567 | counselling@msvu.ca | EMF 141

How to Book a Counselling Appointment

Our mission in Counselling Services is to maximize the potential of all students to help them enjoy the full benefit of their academic experience at Mount Saint Vincent University.

Our services include free, confidential, individualized strategies to help students achieve academic success. Upon request, we also provide workshops, group programs, and in-class presentations.

For Students New to Counselling Services:

Step 1: Create an account/profile on Jane App

Step 2: Complete required forms (Intake Questionnaire and Informed Consent) on Jane App

Step 3: Go to Bookings Page on Jane and select one appointment for a 30-minute New Client Intake Appointment (can be in-person or distance/virtual)

For Students Returning to Counselling Services:

Please login to your account on Jane App and select an available “Return/Follow-up Counselling Session” appointment with your regular counsellor.

We are not an emergency counselling service – If you feel your concern is an emergency or if feelings worsen or intensify, please go immediately to your local emergency department.

First Time at Counselling Services

Get started with MSVU Counselling Services by creating an account on Jane App.
Once you have registered with Jane, complete the required forms (Intake Questionnaire and Counselling Consent Form).
Book your 30-minute intake appointment on the Bookings Page in Jane by Selecting “New Client Intake” option.
A “Return/Follow-up Counselling Session” with your counsellor can be booked with using Jane App. Sessions are typically 50 minutes in length.

Current or Returning Clients

Once engaged with a counsellor, you can book your next session at the end of each appointment, or you may book your own appointment on Jane App. by selecting the “Return/Follow-up Counselling Session” option on Jane.
To reschedule or cancel your upcoming appointment, proceed to your Jane App account to adjust your appointment. You may also email counselling@msvu.ca or call 902 457 6567 to request that your upcoming appointment be cancelled. Students can likewise visit the Student Services Desk in-person between 8:30 am – 4:30 pm (M-F) at EMF 108.

Other ways to book an appointment:

Not sure how to make a Jane account?

We also book appointments over the phone at 902-457-6567, or you can come to the Student Services desk at EMF 108 to ask for assistance in-person.

Confidentiality Policy

Information obtained throughout the course of your counselling is considered confidential within the limits and standards set by the Nova Scotia College of Counselling Therapists, and related provincial governmental legislation. Client confidentiality is maintained according to the Canadian Counselling and Psychotherapy’s Code of Ethics and Standards of Practice (2020) in compliance with The Personal Health Information Act (PHIA).

When necessary, consultations, including exchange of written information, documents or reports, may be made with other professionals to ensure the best possible service. However, in these situations, your written permission will be sought ahead of time for the release of information.

Cancellation Policy

If you are not able to make it to your scheduled appointment, we appreciate you letting us know at least 24 hours in advance. You can cancel your appointment using the Jane App or by calling 902 457 6567 or e-mailing counselling@msvu.ca. This allows us the opportunity to move a student on our waiting list into an appointment slot. If you arrive 15 minutes or later for your appointment it will be rescheduled so that other appointments can remain on time.

No-Show Policy

If a student misses their scheduled appointment three (3) or more times during a semester, they may be required to meet with the Manager before booking their next appointment.

Policy on Letters of Support

Letters of support are only provided in exceptional circumstances and to clients currently being seen in Counselling Services. Letters of support will not be given to students for the sole purpose of obtaining one to support an absence or for an academic offence.

Counselling Services is not an emergency clinic.

All emergencies (e.g., serious threats of violence, actively suicidal individuals) should be directed to a hospital emergency department or to call 911.

Campus security should be contacted for any emergencies that take place on campus. They can be reached at 902 457 6111, 24 hours a day, 7 days a week.