Self-Service Password Reset Tool
Self-Service Password Reset (SSPR) within Office 365 enables users to securely reset their University account password without contacting the IT&S Help Desk.
This service is currently only available to students and staff. If you would like to be added to this functionality please contact the IT&S Help Desk.
First time users will be guided to setup their SSPR options the next time they login to myMount/Office 365.
Before you can use SSPR you will have to confirm your authentication methods. We recommend setting at least two from the following three options:
- your mobile phone (to facilitate a verification text message)
- an alternate email address (to facilitate a verification email)
- security questions and answers
Refer to the SSPR Registration Guide for additional guidance on the setup process.
Forgot your password?
If you have successfully set up your authentication methods, please visit the following link:
Refer the SSPR Reset Guide for details on how to use your verification methods to reset your password.
Once you have your new password, you may need to update any application that remembers your account settings, such as Outlook app or MSVU Wi-Fi, with the new password.
NOTE – if you change your password in Office 365 via SSPR, it may take up to 30 minutes for your new password to fully replicate to all University services.
Need to Change your details?
In order for you to retain use of the SSPR tool it is important that you keep your authentication details up to date. To change the details you used to register (eg. update your mobile number), please visit:
Need more assistance?
If you are unable to register for self-service resets, you’ll need to contact the IT&S Help Desk.
Passwords are required to be between 8-25 characters. An alpha-numeric combination with 1 number, 1 upper case, and 1 lower case letter is required. An example of a suitable password would be dr8Gon91. Find out more about password tips.
If you have forgotten your password, are unable to change it, or have difficulties with the password change tool, please contact the IT&S Help Desk.