Appointments
Appointments are offered in-person or by phone. Appointments are 10 minutes; please arrive on time, if late you may not be seen. Please read our policy for cancelling appointments and our “no-show” appointment fee. All Mount registered students are required to register for Pomelo Health Myself to access the office. To register, send your Student Patient Profile Form to health.services@msvu.ca and wait for the registration link.
Registered MSVU students are eligible to access medical appointments at the MSVU Health Office up to three months after graduation. Please note: this does not include family members.
Booking your appointment
Our Pomelo Health Myself portal allows patients to book and manage appointments, and communicate with clinic staff securely. You can also contact us by phone at 902 457 6354 or email at health.services@msvu.ca. Urgent appointments may be booked by phone or by messaging us via the Pomelo Health Myself portal.
New Patients
Step 1: Complete the MSVU Student Patient Profile Form (fillable PDF opens in a new tab) and email it to health.services@msvu.ca.
MSVU Student Patient Profile Form
If you are unable to download the form or have any questions, please call 902 457 6354 or email health.services@msvu.ca.
Step 2: Check your email for a message to register for Pomelo.
Step 3: Complete the emailed instructions within 5 days of it being sent.
Step 4: Use Pomelo Health Myself to book, reschedule or cancel appointments, or to use the confidential messaging system to communicate with Health Office staff.
If you have any questions about the process, please call 902 457 6354 or email health.services@msvu.ca.
Current Patients
If you are a current patient, please use the Pomelo Health Myself portal to securely message staff and to book or cancel appointments. If not set up please follow the steps above. If you have any questions you can call 902 457 6354 or email health.services@msvu.ca.
Preparing for your appointment
- Complete any documents sent to you in advance of your appointment.
- For in-person appointments, please arrive at the clinic 15 minutes before your appointment time and check-in at the reception desk.
- For phone appointments, please have your ringer turned on and monitor your phone in the minutes before your scheduled call.
- Please bring your provincial health card such as your MSI card. There is a fee for not presenting a health card or if it has expired. Fees can be put through to MSI to request a claim.
- International students who have Guard.me insurance must present their international health plan card when booking their appointment and visiting the clinic. There is a fee if not presented.
- Requests to cancel or change your appointment date or time must be made by phone at 902 457 6354 or through the Pomelo Health Myself portal at least 24 hours before your scheduled appointment. Patients who do not attend their scheduled appointment or cancel without proper notice will be charged a $50 cancellation fee, collectible before your next appointment.
Health Insurance
International Students who don’t have MSI coverage are covered by Guard.me insurance. If you have insurance through Guard.me you will need to pay $50 for your office visit up-front and submit a claim for reimbursement through Guard.me. To learn more about Guard.me insurance coverage, including how to submit a claim, please visit their website at Guard.me.
The MSVU Students’ Union also operates a health and dental plan available to domestic students attending MSVU. For further information you can visit the Health and Dental Plan page.
Services
The Health Office provides a variety of services, including but not limited to:
- Doctors appointments for medical services (non-emergency)
- Triage nurse available for same day walk-in’s
- Flu shots (seasonally)
- Immunizations, including review for course and clinical plan out requirements.
- Tuberculosis testing (TB)
- Sexually transmitted infection screening (STI)
- IUD insertion and removal
- PAP tests
- Referrals to specialists
- Birth control education
Sexual Violence Services
The Manager of Health and Wellbeing is available for help concerning an immediate sexual violence incident by calling or texting 902 266 2196. You can also call the Sexual Assault Nurse Examiners (SANE) line at 902 425 0122. Please call as soon as possible. Our Sexual Violence Policy and Resources page also offers several resources to help receive the support you may need.
Mental Health Supports
Please book an appointment with a doctor for mental health concerns and support. MSVU Counselling Services offers great supports; please access their webpage for more resources and how to book a counselling appointment. You can also access online mental health support through the suite of resources available on Healthy Minds NS.