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Eligibility

Document Delivery services are available to students, faculty and staff of the Mount and Off Campus Borrowers registered with Novanet.

 

Request Forms

Requests should be submitted online.

 

Services

Novanet Express

Novanet Express supplies materials from other Novanet libraries.  Requests are placed via the Novanet Catalogue.

 

Document Delivery

Document Delivery supplies materials other libraries across Canada and internationally. Requests can be place using the ‘Request Document Delivery’ button in WorldCat, the ‘Check for Full Text…’ link in our databases and choosing Document Delivery from additional options in the Journal list, or by using the Document Delivery form on the Document Delivery home page.

 

Document Delivery to Distance Student

Document Delivery to Distance Students supplies distance students with materials at their off-campus location. For more information see our Document Delivery Distance Services page.

       

Charges

Mount Students, Faculty, and Staff

There is no charge for items that are available within Canada.

Students, faculty, and staff are responsible for charges for materials acquired international. Document Delivery will confirm any charges before pursing an item internationally.  You can avoid such delays by using the ‘Max. Cost’ field of the Document Delivery request form. International charges average $25 or more.

 

Off Campus Borrowers

There is $10 charge for items that are available within Canada.

Off Campus Borrowers are responsible for charges and shipping of materials acquired international. Document Delivery will confirm any charges before pursing an item internationally.  You can avoid such delays by using the ‘Max. Cost’ field of the Document Delivery request form.

 

Payment of Charges

Any applicable charges must be paid at time of pickup.

The MSVU Library only accepts by cash or cheque.

Research accounts will be billed through Financial Services at MSVU.

 

Delivery Time

Novanet Express

Loans and photocopies take 3-5 days to arrive.

Note, items can be ordered to any Novanet library for pick up.

 

Document Delivery

  • Loans usually take 5-14 days.
  • Copies usually take 3 business days.

Please not that delivery times are just estimates and they vary depending on the type of item you are requesting, the location of the supplying library and the delivery method. If you need an item by a specific date please select a "need by date" on the request form.

 

Electronic Delivery of Document Delivery Copies

When possible, copies will be provided via an e-mail link, otherwise they must be picked up at the library Circulation Desk.

  • The link can be opened only once.
  • The link will be available for 14 days after receipt.

Rush service

Rush service may be available on some items. Contact Document Delivery Staff for details and costs.

 

Circulation of Material

Material is loaned for 3 weeks.

Renewals are granted by the lending library.

Renewal requested must be made at least 3 days before the due date.

Document Delivery material may be recalled at any time if needed by the lending library.

 

Restrictions

New, reference, unique, A/V and pre-1900 materials may not be available for loan.

Copyright legislation restricts provision of material to:

  • 1 article per journal issue per requester
  • 1 paper from a conference report
  • 10% of a book or 1 full chapter if it is not over 20%