What information do I need to give when contacting the IT Help Desk?
Be prepared to answer identification questions, such as:
In person: Student/Employee ID card or number and a photo ID
Over the Phone or email: Student/Employee ID card or number, Network Username, Your Full Name
Where is the IT&S Help Desk Located?
The IT&S Helpdesk is located on the lower level of EMF, Room 108.
How do I contact the IT&S Help Desk?
When is the IT&S Help Desk open?
IT&S Helpdesk hours
Who is eligible to benefit from the services provided by the IT&S Help Desk?
Mount Faculty,Staff and Students
Who do I contact if I can't login to a student lab computer?
Who do I contact if I can't login to myMount?
Who do I contact if I can't login to Student Email?
For these issues you should contact the IT&S Helpdesk, click here
How and how often should I clear Cache & Cookies on my computer?
Weekly clearing of cache and cookies is strongly recommended.
Should I save my work to the PCs desktop, network drive or USB drive?
The first thing you should always do before adding content to your document is name and save the document to a secure location. A secure location may be your Student/Employee network drive, or a portable USB drive. It is also important to save your work often. Never save important information to the desktop of a Mount computer.
Can I get help for my home PC?
Some general advice or assistance related to Mount software or internet connection may be offered by the IT&S Helpdesk assistant. We can not offer trouble shooting or repair for non-Mount assets.
What operating systems does the IT&S Help Desk support?
Windows 7 and Windows 10
What MS Office suite is used at the Mount?
Complete list of software is available on the computer labs page.
Is there any information or tutotials for the MS Office 2013 suite?
Yes, click below for information guides.
Free online training availible from Microsoft
How do I set send and recieve rules in OutLook 2010? Click here for an instructional video
How do I setup my MSVU email on my home PC or my portable device?
Click here for information and instructions.
How Do I set an auto reply in Outlook 2010?
Click here for information and instructions
How do I take a screenshot from my PC?
Press Print Screen, in MS Word Press shift Insert
How do I wrap text around photos and images in MS Word 2007/2010?
Click here to watch the instructional video
Where are the Computer Labs and Public Access Computers Located?
Detailed information is available on the Computer Labs page.
I have saved my work to the desktop and the computer froze what should I do?
Don’t restart the PC, contact the IT&S Helpdesk, although it may not be possible to recover your work, IT&S will try to recover the file for you.
How can I check my student details held by the University?
The student portal myMount gives you access to your information.
If my student information is incorrect, how can I change it?
Select the desired information change form from the Mount website.
I am unable to log on to the "Moodle" system, but am able to login to myMount and Web Mail. Where do I go for assistance?
To contact Distance Learning & Continuing Education click here.
I am unable to log on to "Moodle2" but I am able login to Moodle 1, mymount and Web Mail. Where do I go for assistance?
To contact Distance Learning & Continuing Education click here.
How do I recover an over written document?
Right Click on the Saved file, from the list of options select restore a previous version.
What is the wireless network named at the Mount?
How do I get connected to the wireless network?
Insure your wireless device is set to connect to WIFI, when RESNET is detected select and connect. At present there is no password associated with this connection.
Where can I connect my laptop with a wire cable?
In the Royal Bank Link, Seton Cafeteria, and all residence rooms.
I am a guest to the University; can I use the wireless network?
Yes, Resnet is not password protected.
What operating systems are supported by the wireless network?
Windows XP, Windows 7, Windows 8, Windows 10 and Mac OS X.
Can I borrow a wireless laptop?
The EMF Library Circulation Desk has Laptops to sign out and use in the Library.
Can I access the network using a Wi-Fi enabled PDA?
Yes, select and connect to “Resnet”
If I need some personal documents colour printed can I ask the Helpdesk attendant for assistance? How do I get print credits to do that?
For information on printing click here.
Where do Students have access to colour printing?
EMF Information Commons and Evaristus 136.
Where can I see my Printing balance?
This feature is only available from a computer lab or Info-Commons computer, click here for instructions.
How do I top up my Printing cash balance?
The IT&S Helpdesk or Circulation Desk located in the EMF Library.
How can I reduce my printing costs?
"Check Twice Print Once"
a. Proof read your documents on the screen before printing
b. Run a spelling and grammar check
c. Check the printer settings, ensure you select duplex
d. Check printer location, ensure you are sending to the correct location
e. Always do a print preview, if everything checks out click print
Can I print via the wireless network from my own laptop?
Yes, Web Printing is now available to a printer in the EMF Library's Info-Commons or the Seton 406 Education Lab.
Will my unused Printing balance roll over to next year?
Yes, your print balance is carried over.
What do I do if the student printers aren't working?
Contact the IT&S Helpdesk and give details of the problem, the printer and the location.
Is there a way for me to get reimbursed if the printer does not process my job correctly?
Each situation will be handled on an individual basis please contact the IT&S Helpdesk.
Who do I ask for help if I am having trouble printing documents?
The IT&S Helpdesk is there to assist you.
How do I print to a printer other than the default printer designated in a computer area?
When you select print, you will see a list of available printers, make your choice from the list . For detailed information click here.
How can I cancel my printing or check where it is in the queue?
The print delivery system is fairly quick, generally printing in less than 1 minute. Jobs would only remain in a print queue if there were a printer problem, such as out of paper. You can make a request to the IT&S Helpdesk to cancel your print job.
My course has a high demand for printing required, are there reduced rates for large print jobs?
Each situation will be accessed on an individual bases, for details ask at The IT&S Helpdesk
How do I change my password?
How do I choose a secure password?
What should I do if I have forgotten my password?
Go to our Password page for detailed information.
How do I print double sided?
All Mount printers have been set to print by default to Duplex. If in doubt, right Click on the desired printer, select printing preferences, ensure duplex or two-sided printing is enabled.
How do I access my Mount computer from home?
Remote Access is available to Faculty and staff. You will need to request an account for this service at the IT&S Helpdesk.
How do I use the voice mail features on my office phone?
I don't have a phone just a "Ghost Mail Box" what features are available to me?
Click here for information and programing instructions for the Call pilot system
How Do I Access and Use Mount Voicemail from Home?
Refer to the Bell Aliant Anypath instructions.
My family name has changed - how can I get my staff username changed?
Select the desired information change form from the Mount Web site.
Click on ChangeForms.
How do I find out about scheduled and unscheduled system outages?
Check the MSVU System Status Page.
What methods for connecting to the internet does the University provide?
Wired and wireless are provided at the Mount.
Where can I find video-conferencing facilities? And how do I book them?
Contact the conference office.