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Welcome to the Mount's New Technology Help Centre

IT&S and Online Learning Departments are pleased to announce the new Technology Help Centre, which will provide a single point of contact to the Mount community for their use of the University's resources such as:  Office 365, myMount, Moodle, Blackboard Collaborate, Colleague, Informer, desktop support, printers, telephony and more.

Hours of Operation and Location

Monday to Thursday

  • 8:30am - 5:00pm, EMF Lower Level
  • 5:00pm - 8:00pm, EMF Library Reference Desk

Friday

  • 9:00am - 5:00pm, EMF Lower Level

For assistance with the following technical requests:

  • Office 365 - Accessing Office 365, SharePoint, OneDrive, Skype for Business and more
  • myMount - Passwords, email, wireless, internet, printing and more
  • Network & Communications - Telephone system, network and wireless internet support, campus computers, data storage and more
  • Web Systems - Colleague, Informer, WebAdvisor, OneWeb and more
  • Moodle and Collaborate - logging into Moodle, accessing your Moodle course sites, joining a Blackboard Collaborate session and other Moodle and Collaborate questions

Please contact:

  • IT Services Website
  • msvu.ca
  • 902-457-6538 during normal business hours
  • 902-457-6788 during evenings and weekends
  • 902-457-6601 from the computer lab phones

Faculty, for assistance with the following Moodle and Collaborate training and support requests:

  • Set up your Moodle course site
  • Back up your Moodle course site
  • Training session request
  • Uploading files to Moodle
  • Using discussion forums
  • Using quizzes and more

Please contact msvu.ca.


Evening and Weekend Technical Support

Urgent requests are those that concern your ability to teach or participate in a class that same evening (after 8:00pm) or weekend. Please call the campus security switchboard at 902-457-6788 and explain if you are not able to teach or participate in a class, and the campus switchboard operator will forward your request to the appropriate technical support person who will address the issue.  Only urgent requests will be responded to immediately, and others will be responded to the next business day.